At Dueply, we want every customer to be satisfied with their purchase. If you would like a refund, you must join our official Discord by clicking the Discord logo at the bottom right of the website. Once you’ve joined, please direct message (DM) the owner and explain the reason for your refund request. Refunds are only considered if you provide a clear and valid reason. We review each request carefully, and if approved, your refund will be processed as soon as possible. We reserve the right to decline refund requests that don’t meet our refund criteria.